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E-commerce customer-service desk that answers buyers only from the fields the shop itself wrote down (price, SKU table, shipping, after-sales), has the DSH model rephrase those facts under a check that rejects invented numbers and platform red lines, and moves the conversation to a human queue when a field is missing. Ships Taobao TOP and JD JOS gateway adapters, a local bridge and webhook channel, and a standalone 24/7 daemon.

WeChat Official Account channel for DSH — WeChat messages run agent turns and the answers are pushed back through the customer-service message API, with signature-checked callbacks and an openid allowlist.